Terms of Use
Terms of Use
Terms of Use
Last updated: July 19, 2026.
Last updated: July 19, 2026.
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USING AUTEVA
ENTERPRISE & SECURITY
HEALTH & CONNECTED SERVICES
LEGAL TERMS
About these Terms
About these Terms
These Terms of Use (“Terms”) govern use of autevahealth.com and any Auteva consumer product or service that links to these Terms, including PatientLayer when made available under them. Auteva Inc. does business as Auteva Health (“Auteva,” “Auteva Health,” “we,” “us,” or “our”). By accessing or using a covered service, you agree to these Terms to the extent permitted by law. If you do not agree, do not use the covered service.
These Terms of Use (“Terms”) govern use of autevahealth.com and any Auteva consumer product or service that links to these Terms, including PatientLayer when made available under them. Auteva Inc. does business as Auteva Health (“Auteva,” “Auteva Health,” “we,” “us,” or “our”). By accessing or using a covered service, you agree to these Terms to the extent permitted by law. If you do not agree, do not use the covered service.
Enterprise HCP deployments, provider integrations, pilots, paid services, and other business relationships may be governed by separate written agreements, including master service agreements, order forms, business associate agreements, data processing agreements, security addenda, service-level commitments, or similar documents. Those signed documents control the matters they specifically govern.
Enterprise HCP deployments, provider integrations, pilots, paid services, and other business relationships may be governed by separate written agreements, including master service agreements, order forms, business associate agreements, data processing agreements, security addenda, service-level commitments, or similar documents. Those signed documents control the matters they specifically govern.
Services, availability, and changes
Services, availability, and changes
Auteva provides information about its company and may offer consumer and enterprise technology related to health information, connected records, care continuity, and interoperability. Features may include record import or retrieval, record organization, identity and authority workflows, user-directed sharing, AI-assisted explanations, scheduling-related functions, and connections to participating healthcare systems. Availability depends on supported sources, participating organizations, geography, technical compatibility, and applicable law. Website descriptions, demonstrations, roadmaps, and previews may discuss planned or limited functionality and do not create a binding commitment unless incorporated into a written agreement signed by an authorized Auteva representative. We may add, modify, suspend, or discontinue features when reasonably necessary.
Auteva provides information about its company and may offer consumer and enterprise technology related to health information, connected records, care continuity, and interoperability. Features may include record import or retrieval, record organization, identity and authority workflows, user-directed sharing, AI-assisted explanations, scheduling-related functions, and connections to participating healthcare systems. Availability depends on supported sources, participating organizations, geography, technical compatibility, and applicable law. Website descriptions, demonstrations, roadmaps, and previews may discuss planned or limited functionality and do not create a binding commitment unless incorporated into a written agreement signed by an authorized Auteva representative. We may add, modify, suspend, or discontinue features when reasonably necessary.
Eligibility and authority
Eligibility and authority
You may use the website only if you are legally able to agree to these Terms and your use is lawful where you are located. If you submit information on behalf of a company, healthcare organization, employer, provider, partner, or other entity, you represent that you are authorized to do so. You must provide accurate information in inquiries and must not impersonate another person or misrepresent your identity, authority, affiliation, or purpose. The public website is not intended to create a consumer healthcare account or patient portal.
You may use the website only if you are legally able to agree to these Terms and your use is lawful where you are located. If you submit information on behalf of a company, healthcare organization, employer, provider, partner, or other entity, you represent that you are authorized to do so. You must provide accurate information in inquiries and must not impersonate another person or misrepresent your identity, authority, affiliation, or purpose. The public website is not intended to create a consumer healthcare account or patient portal.
Enterprise agreements and order of precedence
Enterprise agreements and order of precedence
Public website statements and these Terms do not replace a negotiated enterprise agreement. Where Auteva and an organization enter into a signed agreement covering a service, that agreement governs the organization’s use of the service and controls over these public Terms to the extent of a conflict. The signed agreement may incorporate additional documents such as an order form, business associate agreement, data processing agreement, security addendum, support terms, or service-level schedule.
Public website statements and these Terms do not replace a negotiated enterprise agreement. Where Auteva and an organization enter into a signed agreement covering a service, that agreement governs the organization’s use of the service and controls over these public Terms to the extent of a conflict. The signed agreement may incorporate additional documents such as an order form, business associate agreement, data processing agreement, security addendum, support terms, or service-level schedule.
The order of precedence among enterprise documents is the order stated in the applicable signed agreement. If the signed agreement does not expressly address a conflict with these public Terms, the signed agreement controls for the enterprise service it covers. Product pages, demonstrations, sales materials, roadmaps, or informal communications do not amend a signed agreement unless the agreement expressly allows that method of amendment.
The order of precedence among enterprise documents is the order stated in the applicable signed agreement. If the signed agreement does not expressly address a conflict with these public Terms, the signed agreement controls for the enterprise service it covers. Product pages, demonstrations, sales materials, roadmaps, or informal communications do not amend a signed agreement unless the agreement expressly allows that method of amendment.
Customer responsibilities and lawful authority
Customer responsibilities and lawful authority
An organization using Auteva is responsible for ensuring that its use of the service is lawful and that it has the rights, authority, notices, consents, authorizations, contractual permissions, and other legal bases required to provide information to Auteva and instruct Auteva to process or disclose it. The organization is also responsible for the actions of its authorized users, administrators, and representatives.
An organization using Auteva is responsible for ensuring that its use of the service is lawful and that it has the rights, authority, notices, consents, authorizations, contractual permissions, and other legal bases required to provide information to Auteva and instruct Auteva to process or disclose it. The organization is also responsible for the actions of its authorized users, administrators, and representatives.
Enterprise customers are responsible for configuring access appropriately, maintaining accurate user and role information, promptly removing access that is no longer authorized, and not instructing Auteva to process information in a manner that violates law, a third party’s rights, or the applicable agreement. Auteva may rely on instructions from authorized customer personnel unless Auteva has reason to believe the instruction is unauthorized, unlawful, or inconsistent with the agreement.
Enterprise customers are responsible for configuring access appropriately, maintaining accurate user and role information, promptly removing access that is no longer authorized, and not instructing Auteva to process information in a manner that violates law, a third party’s rights, or the applicable agreement. Auteva may rely on instructions from authorized customer personnel unless Auteva has reason to believe the instruction is unauthorized, unlawful, or inconsistent with the agreement.
Nothing in the service transfers a healthcare organization’s clinical, regulatory, recordkeeping, consent, or professional obligations to Auteva unless a signed agreement expressly assigns a specific obligation to Auteva.
Nothing in the service transfers a healthcare organization’s clinical, regulatory, recordkeeping, consent, or professional obligations to Auteva unless a signed agreement expressly assigns a specific obligation to Auteva.
Accounts, identity, and authorized representatives
Accounts, identity, and authorized representatives
Some Auteva services may require an account, identity verification, or confirmation that a person is authorized to act for themselves or another individual. You agree to provide accurate information, protect your credentials, and notify us of suspected unauthorized access. You may not access another person’s information without appropriate authority. Where representative access is supported, Auteva may require reasonable verification and may limit or end access when authority cannot be confirmed, changes, expires, is withdrawn, or must otherwise be restricted by law.
Some Auteva services may require an account, identity verification, or confirmation that a person is authorized to act for themselves or another individual. You agree to provide accurate information, protect your credentials, and notify us of suspected unauthorized access. You may not access another person’s information without appropriate authority. Where representative access is supported, Auteva may require reasonable verification and may limit or end access when authority cannot be confirmed, changes, expires, is withdrawn, or must otherwise be restricted by law.
Health records, source data, and record completeness
Health records, source data, and record completeness
Auteva may help users access, organize, display, or exchange information obtained from participating or authorized sources. Auteva does not create or control the underlying clinical facts recorded by third parties. Information made available through an Auteva service may be incomplete, delayed, duplicated, differently formatted, or unavailable because of source-system, participation, identity, authorization, or interoperability limitations. Users should not assume that an Auteva view contains every relevant record or detail, and clinically important information should be confirmed with the appropriate healthcare professional or original source.
Auteva may help users access, organize, display, or exchange information obtained from participating or authorized sources. Auteva does not create or control the underlying clinical facts recorded by third parties. Information made available through an Auteva service may be incomplete, delayed, duplicated, differently formatted, or unavailable because of source-system, participation, identity, authorization, or interoperability limitations. Users should not assume that an Auteva view contains every relevant record or detail, and clinically important information should be confirmed with the appropriate healthcare professional or original source.
User-directed access and sharing
User-directed access and sharing
Where a service allows a user to request, retrieve, export, or share information, the user is responsible for selecting the intended destination and having appropriate authority for the request. Auteva may apply reasonable identity, authorization, consent, purpose, or scope checks before completing an exchange. A request involving one category of information does not automatically authorize unrelated information. We may delay, narrow, decline, or request additional verification for an exchange where reasonably necessary to comply with law, protect security, resolve identity or authority concerns, or honor restrictions that apply to the information or participating source.
Where a service allows a user to request, retrieve, export, or share information, the user is responsible for selecting the intended destination and having appropriate authority for the request. Auteva may apply reasonable identity, authorization, consent, purpose, or scope checks before completing an exchange. A request involving one category of information does not automatically authorize unrelated information. We may delay, narrow, decline, or request additional verification for an exchange where reasonably necessary to comply with law, protect security, resolve identity or authority concerns, or honor restrictions that apply to the information or participating source.
AI-assisted features
AI-assisted features
Some Auteva services may use automated or AI-assisted functionality to organize information, summarize content, explain terminology, answer questions about available information, or support other assistive features. Automated outputs may be inaccurate, incomplete, or outdated. They are not medical advice, diagnosis, treatment, prescribing, or a substitute for a qualified healthcare professional. Clinically important information should be verified with the relevant professional or original source, and automated features should not be used as emergency services or as the sole basis for urgent or high-risk medical decisions.
Some Auteva services may use automated or AI-assisted functionality to organize information, summarize content, explain terminology, answer questions about available information, or support other assistive features. Automated outputs may be inaccurate, incomplete, or outdated. They are not medical advice, diagnosis, treatment, prescribing, or a substitute for a qualified healthcare professional. Clinically important information should be verified with the relevant professional or original source, and automated features should not be used as emergency services or as the sole basis for urgent or high-risk medical decisions.
Connected systems, providers, and scheduling
Connected systems, providers, and scheduling
Auteva services may interact with participating healthcare organizations, systems, networks, service providers, or other third-party services. A connection does not make Auteva the healthcare provider and does not mean Auteva controls the third party’s records, clinical decisions, availability, security, or operations. Where a service supports scheduling or similar coordination, the feature may help facilitate a request or display information but does not guarantee that a third party will accept, confirm, change, or complete the requested action. Third-party services remain subject to their own terms, privacy practices, and requirements.
Auteva services may interact with participating healthcare organizations, systems, networks, service providers, or other third-party services. A connection does not make Auteva the healthcare provider and does not mean Auteva controls the third party’s records, clinical decisions, availability, security, or operations. Where a service supports scheduling or similar coordination, the feature may help facilitate a request or display information but does not guarantee that a third party will accept, confirm, change, or complete the requested action. Third-party services remain subject to their own terms, privacy practices, and requirements.
HCP and enterprise services
HCP and enterprise services
HCP and other Auteva enterprise services are intended to support authorized health-information interoperability and related workflows between participating organizations. Public descriptions are intentionally high level and do not disclose or grant rights to nonpublic implementation details, technical specifications, credentials, security architecture, source code, proprietary methods, or confidential materials.
HCP and other Auteva enterprise services are intended to support authorized health-information interoperability and related workflows between participating organizations. Public descriptions are intentionally high level and do not disclose or grant rights to nonpublic implementation details, technical specifications, credentials, security architecture, source code, proprietary methods, or confidential materials.
Each participating organization remains responsible for its own legal authority, access rules, clinical workflows, record validation, security obligations, professional responsibilities, downstream use of information, and compliance with requirements applicable to its role. Auteva’s role is defined by the applicable service and written agreement.
Each participating organization remains responsible for its own legal authority, access rules, clinical workflows, record validation, security obligations, professional responsibilities, downstream use of information, and compliance with requirements applicable to its role. Auteva’s role is defined by the applicable service and written agreement.
Production access, permitted uses, service levels, support, data handling, security obligations, protected health information, audit rights, integrations, and commercial terms are governed by the applicable enterprise agreement. A public description, demo, or technical discussion is not a warranty that every system, record source, jurisdiction, or use case is supported.
Production access, permitted uses, service levels, support, data handling, security obligations, protected health information, audit rights, integrations, and commercial terms are governed by the applicable enterprise agreement. A public description, demo, or technical discussion is not a warranty that every system, record source, jurisdiction, or use case is supported.
Protected health information and business associate terms
Protected health information and business associate terms
If Auteva acts as a HIPAA business associate for a customer, the applicable business associate agreement governs Auteva’s permitted and required uses and disclosures of protected health information (“PHI”). PHI may not be submitted to a public website form, ordinary sales inquiry, or other channel that has not been designated for regulated information.
If Auteva acts as a HIPAA business associate for a customer, the applicable business associate agreement governs Auteva’s permitted and required uses and disclosures of protected health information (“PHI”). PHI may not be submitted to a public website form, ordinary sales inquiry, or other channel that has not been designated for regulated information.
Where applicable, the business associate agreement addresses safeguards, security incidents and breach reporting, subcontractors, support for individual rights, regulatory access, return or destruction of PHI, and other requirements imposed by HIPAA. If these public Terms conflict with a business associate agreement concerning PHI, the business associate agreement controls for that PHI.
Where applicable, the business associate agreement addresses safeguards, security incidents and breach reporting, subcontractors, support for individual rights, regulatory access, return or destruction of PHI, and other requirements imposed by HIPAA. If these public Terms conflict with a business associate agreement concerning PHI, the business associate agreement controls for that PHI.
A customer remains responsible for determining whether it is a HIPAA covered entity or business associate, whether a BAA is required, and whether the customer has lawful authority to provide PHI to Auteva. Auteva’s execution of a BAA does not make every Auteva service, customer workflow, or item of information subject to HIPAA.
A customer remains responsible for determining whether it is a HIPAA covered entity or business associate, whether a BAA is required, and whether the customer has lawful authority to provide PHI to Auteva. Auteva’s execution of a BAA does not make every Auteva service, customer workflow, or item of information subject to HIPAA.
Specially protected records and additional restrictions
Specially protected records and additional restrictions
Some information may be subject to heightened restrictions beyond general privacy rules, including substance use disorder records governed by 42 CFR Part 2, certain mental-health information, genetic information, reproductive-health information, records concerning minors, or other information protected by federal or state law. The customer and Auteva must comply with any additional restriction that applies to the information based on its source, category, use, or disclosure.
Some information may be subject to heightened restrictions beyond general privacy rules, including substance use disorder records governed by 42 CFR Part 2, certain mental-health information, genetic information, reproductive-health information, records concerning minors, or other information protected by federal or state law. The customer and Auteva must comply with any additional restriction that applies to the information based on its source, category, use, or disclosure.
Auteva may require additional contractual terms, configuration, consent, authorization, or operational controls before a service is used with information subject to heightened restrictions. A service’s technical ability to receive information does not mean that every category of sensitive information is permitted for every use.
Auteva may require additional contractual terms, configuration, consent, authorization, or operational controls before a service is used with information subject to heightened restrictions. A service’s technical ability to receive information does not mean that every category of sensitive information is permitted for every use.
Regulatory interoperability and information access
Regulatory interoperability and information access
Auteva services may support access, exchange, or use of electronic health information. Whether a particular deployment or participant is subject to information-blocking rules, interoperability requirements, access mandates, or an exception under applicable law depends on the party’s legal status and functional role. Nothing in these Terms represents that Auteva, a customer, or a particular deployment is necessarily a health information network, health information exchange, certified health IT developer, covered entity, or other regulated actor unless that status is established by the applicable facts and law.
Auteva services may support access, exchange, or use of electronic health information. Whether a particular deployment or participant is subject to information-blocking rules, interoperability requirements, access mandates, or an exception under applicable law depends on the party’s legal status and functional role. Nothing in these Terms represents that Auteva, a customer, or a particular deployment is necessarily a health information network, health information exchange, certified health IT developer, covered entity, or other regulated actor unless that status is established by the applicable facts and law.
Where an interoperability or information-access requirement applies, each party remains responsible for the duties assigned to it by law and the applicable agreement. Auteva may implement reasonable privacy, security, identity, authorization, infeasibility, licensing, performance, or other controls where permitted by law. Nothing in these Terms requires Auteva to disclose information when disclosure is prohibited by law or to ignore a legally available exception.
Where an interoperability or information-access requirement applies, each party remains responsible for the duties assigned to it by law and the applicable agreement. Auteva may implement reasonable privacy, security, identity, authorization, infeasibility, licensing, performance, or other controls where permitted by law. Nothing in these Terms requires Auteva to disclose information when disclosure is prohibited by law or to ignore a legally available exception.
Health information privacy and no sale
Health information privacy and no sale
Auteva does not sell health information or consumer health data, including in exchange for monetary or other valuable consideration, and does not condition use of a covered consumer service on a person authorizing such a sale. Auteva may process or disclose information as described in the applicable Privacy Policy, Consumer Health Data Privacy Policy, consent, authorization, customer agreement, business associate agreement, or other legally permitted basis. Service providers and processors do not receive permission to use Auteva health information for unrelated advertising, data-broker, or independent commercial purposes merely because they support an Auteva service. If a future practice would constitute a sale under applicable consumer-health law, the practice would be subject to any separate notice and authorization required by law.
Auteva does not sell health information or consumer health data, including in exchange for monetary or other valuable consideration, and does not condition use of a covered consumer service on a person authorizing such a sale. Auteva may process or disclose information as described in the applicable Privacy Policy, Consumer Health Data Privacy Policy, consent, authorization, customer agreement, business associate agreement, or other legally permitted basis. Service providers and processors do not receive permission to use Auteva health information for unrelated advertising, data-broker, or independent commercial purposes merely because they support an Auteva service. If a future practice would constitute a sale under applicable consumer-health law, the practice would be subject to any separate notice and authorization required by law.
Records, uploads, and other user content
Records, uploads, and other user content
If a covered service lets you upload, import, transmit, or create content, you retain the rights you lawfully hold in that content. You grant Auteva the limited rights necessary to host, copy, process, organize, transform, transmit, secure, and otherwise handle the content to provide and operate the requested service, comply with your instructions, enforce these Terms, and meet legal obligations. You represent that you have the rights and authority necessary to provide the content and instruct Auteva to process it. Do not upload information that you are prohibited from providing. Auteva does not obtain ownership of your medical records merely because they are processed through the service.
If a covered service lets you upload, import, transmit, or create content, you retain the rights you lawfully hold in that content. You grant Auteva the limited rights necessary to host, copy, process, organize, transform, transmit, secure, and otherwise handle the content to provide and operate the requested service, comply with your instructions, enforce these Terms, and meet legal obligations. You represent that you have the rights and authority necessary to provide the content and instruct Auteva to process it. Do not upload information that you are prohibited from providing. Auteva does not obtain ownership of your medical records merely because they are processed through the service.
Security responsibilities and credential management
Security responsibilities and credential management
Auteva maintains security measures for the services it operates, but security is a shared responsibility. Users and enterprise customers must protect credentials, use appropriate authentication, limit access to authorized personnel, maintain secure endpoint and network practices, and promptly notify Auteva of suspected unauthorized access, compromised credentials, or security concerns affecting the service.
Auteva maintains security measures for the services it operates, but security is a shared responsibility. Users and enterprise customers must protect credentials, use appropriate authentication, limit access to authorized personnel, maintain secure endpoint and network practices, and promptly notify Auteva of suspected unauthorized access, compromised credentials, or security concerns affecting the service.
Customers may not attempt to bypass access controls, obtain another person’s credentials, test production security controls without written authorization, interfere with logging or monitoring, or introduce malicious code. Authorized security testing, penetration testing, vulnerability disclosure, and audit procedures are governed by Auteva’s written authorization or the applicable enterprise agreement.
Customers may not attempt to bypass access controls, obtain another person’s credentials, test production security controls without written authorization, interfere with logging or monitoring, or introduce malicious code. Authorized security testing, penetration testing, vulnerability disclosure, and audit procedures are governed by Auteva’s written authorization or the applicable enterprise agreement.
Nonpublic security architecture, control configurations, monitoring methods, credentials, vulnerability information, and similar sensitive materials are Auteva Confidential Information and are not disclosed by these public Terms. Enterprise security documentation may be made available through appropriate diligence channels and subject to applicable confidentiality requirements.
Nonpublic security architecture, control configurations, monitoring methods, credentials, vulnerability information, and similar sensitive materials are Auteva Confidential Information and are not disclosed by these public Terms. Enterprise security documentation may be made available through appropriate diligence channels and subject to applicable confidentiality requirements.
Confidentiality and nonpublic information
Confidentiality and nonpublic information
Information made publicly available on the Auteva website is not confidential merely because it concerns Auteva technology or products. Nonpublic information disclosed during an enterprise evaluation, security review, technical integration, pilot, or commercial relationship may be confidential if it is identified as confidential, would reasonably be understood to be confidential, or is protected under a nondisclosure agreement or other signed agreement.
Information made publicly available on the Auteva website is not confidential merely because it concerns Auteva technology or products. Nonpublic information disclosed during an enterprise evaluation, security review, technical integration, pilot, or commercial relationship may be confidential if it is identified as confidential, would reasonably be understood to be confidential, or is protected under a nondisclosure agreement or other signed agreement.
A recipient of Auteva Confidential Information may use it only for the permitted relationship and must protect it with reasonable care at least equivalent to the care used for its own similar confidential information. These public Terms do not grant a right to use, disclose, reverse engineer, reproduce, or distribute Auteva’s nonpublic specifications, security materials, source code, architecture, credentials, trade secrets, patent-sensitive materials, or implementation documentation.
A recipient of Auteva Confidential Information may use it only for the permitted relationship and must protect it with reasonable care at least equivalent to the care used for its own similar confidential information. These public Terms do not grant a right to use, disclose, reverse engineer, reproduce, or distribute Auteva’s nonpublic specifications, security materials, source code, architecture, credentials, trade secrets, patent-sensitive materials, or implementation documentation.
Confidentiality obligations applicable to enterprise customers, Auteva, and their personnel are governed primarily by the applicable signed agreement. Public forms and unsolicited submissions do not create a confidentiality obligation unless Auteva has agreed to one in writing.
Confidentiality obligations applicable to enterprise customers, Auteva, and their personnel are governed primarily by the applicable signed agreement. Public forms and unsolicited submissions do not create a confidentiality obligation unless Auteva has agreed to one in writing.
Subprocessors and third-party infrastructure
Subprocessors and third-party infrastructure
Auteva may use third-party service providers and subprocessors to support infrastructure, security, communications, identity or account verification, support, and other service functions. Auteva remains responsible for its contractual obligations concerning those providers to the extent stated in the applicable agreement and applicable law.
Auteva may use third-party service providers and subprocessors to support infrastructure, security, communications, identity or account verification, support, and other service functions. Auteva remains responsible for its contractual obligations concerning those providers to the extent stated in the applicable agreement and applicable law.
Enterprise commitments concerning subprocessor notice, objection rights, data location, audit materials, security documentation, or specific downstream obligations are governed by the applicable data processing agreement, business associate agreement, security addendum, or other signed terms. These public Terms do not require Auteva to disclose nonpublic vendor configurations, security dependencies, or technical architecture.
Enterprise commitments concerning subprocessor notice, objection rights, data location, audit materials, security documentation, or specific downstream obligations are governed by the applicable data processing agreement, business associate agreement, security addendum, or other signed terms. These public Terms do not require Auteva to disclose nonpublic vendor configurations, security dependencies, or technical architecture.
Account closure, data access, and service exit
Account closure, data access, and service exit
Where a consumer service supports account closure, access, export, correction, deletion, or consent withdrawal, those functions are subject to the capabilities of the service, applicable law, the rights of other people, security requirements, source-system limitations, and legally required retention. Closing an Auteva account does not alter an original medical record maintained by an independent healthcare provider or other record source.
Where a consumer service supports account closure, access, export, correction, deletion, or consent withdrawal, those functions are subject to the capabilities of the service, applicable law, the rights of other people, security requirements, source-system limitations, and legally required retention. Closing an Auteva account does not alter an original medical record maintained by an independent healthcare provider or other record source.
For enterprise services, data return, export, transition assistance, deletion, retention, backup treatment, and post-termination access are governed by the applicable signed agreement. Unless a signed agreement states otherwise, termination of an enterprise relationship does not obligate Auteva to provide services indefinitely or maintain data beyond applicable contractual and legal requirements.
For enterprise services, data return, export, transition assistance, deletion, retention, backup treatment, and post-termination access are governed by the applicable signed agreement. Unless a signed agreement states otherwise, termination of an enterprise relationship does not obligate Auteva to provide services indefinitely or maintain data beyond applicable contractual and legal requirements.
Certain information may be retained after account closure or termination when reasonably necessary for security, fraud prevention, dispute resolution, legal compliance, audit, backup recovery, or another lawful obligation.
Certain information may be retained after account closure or termination when reasonably necessary for security, fraud prevention, dispute resolution, legal compliance, audit, backup recovery, or another lawful obligation.
Product, demo, and pre-release information
Product, demo, and pre-release information
Requests for demonstrations, partnership discussions, technical conversations, and references to PatientLayer, HCP, integrations, interoperability, security, or compliance are informational unless the parties enter a separate written agreement. Demonstrations may use prototypes, sample data, mock interfaces, limited functionality, or features that change before release. Pre-release or experimental functionality may be incomplete, unavailable, or withdrawn. Any statement regarding a certification, attestation, or compliance framework applies only to the scope, systems, period, and conditions identified in the applicable report, certificate, or agreement and does not constitute government approval or certification of every product. No roadmap, presentation, article, conversation, or website statement creates a binding commitment unless incorporated into a written agreement signed by an authorized Auteva representative.
Requests for demonstrations, partnership discussions, technical conversations, and references to PatientLayer, HCP, integrations, interoperability, security, or compliance are informational unless the parties enter a separate written agreement. Demonstrations may use prototypes, sample data, mock interfaces, limited functionality, or features that change before release. Pre-release or experimental functionality may be incomplete, unavailable, or withdrawn. Any statement regarding a certification, attestation, or compliance framework applies only to the scope, systems, period, and conditions identified in the applicable report, certificate, or agreement and does not constitute government approval or certification of every product. No roadmap, presentation, article, conversation, or website statement creates a binding commitment unless incorporated into a written agreement signed by an authorized Auteva representative.
Public forms and sensitive submissions
Public forms and sensitive submissions
Public website forms, general email addresses, and ordinary sales or partnership channels are not designated for medical records, protected health information, government identification documents, credentials, payment information, or other regulated or highly sensitive material. Do not submit another person’s confidential information unless you have authority and the channel is appropriate.
Public website forms, general email addresses, and ordinary sales or partnership channels are not designated for medical records, protected health information, government identification documents, credentials, payment information, or other regulated or highly sensitive material. Do not submit another person’s confidential information unless you have authority and the channel is appropriate.
Submitting information through a public form does not create patient consent, authorization to obtain records, an NDA, a business associate agreement, a data processing agreement, or a clinical data-sharing relationship. If a discussion requires regulated health information, confidential technical information, credentials, production access, or other protected material, the parties must first establish the appropriate written terms and secure channel.
Submitting information through a public form does not create patient consent, authorization to obtain records, an NDA, a business associate agreement, a data processing agreement, or a clinical data-sharing relationship. If a discussion requires regulated health information, confidential technical information, credentials, production access, or other protected material, the parties must first establish the appropriate written terms and secure channel.
Acceptable use
Acceptable use
You may use the website only for lawful purposes. You may not attempt to gain unauthorized access to systems, accounts, networks, source code, credentials, nonpublic documentation, or confidential information; interfere with, disrupt, overload, scan, probe, or circumvent security or technical controls except as expressly authorized; introduce malware or harmful code; scrape or harvest personal information; use automated means in a manner that materially burdens the site or violates law; impersonate another person; misrepresent affiliation; misuse contact forms; use the website to violate privacy, intellectual-property, export-control, sanctions, healthcare, or other applicable laws; or use Auteva content or branding to falsely imply endorsement. Lawful security research performed under an authorized disclosure program or written permission is not prohibited by this section.
You may use the website only for lawful purposes. You may not attempt to gain unauthorized access to systems, accounts, networks, source code, credentials, nonpublic documentation, or confidential information; interfere with, disrupt, overload, scan, probe, or circumvent security or technical controls except as expressly authorized; introduce malware or harmful code; scrape or harvest personal information; use automated means in a manner that materially burdens the site or violates law; impersonate another person; misrepresent affiliation; misuse contact forms; use the website to violate privacy, intellectual-property, export-control, sanctions, healthcare, or other applicable laws; or use Auteva content or branding to falsely imply endorsement. Lawful security research performed under an authorized disclosure program or written permission is not prohibited by this section.
No medical care, advice, or emergency services
No medical care, advice, or emergency services
Auteva does not provide medical diagnosis, treatment, prescribing, emergency response, legal advice, or other professional advice through this public website. Website articles, examples, product descriptions, and demonstrations are provided for general informational and business purposes and are not a substitute for advice from a qualified healthcare professional. Use of the website does not create a clinician-patient relationship, provider-patient relationship, fiduciary relationship, or duty of care. Do not rely on the website to make urgent medical decisions. In a medical emergency, contact local emergency services or an appropriate healthcare provider.
Auteva does not provide medical diagnosis, treatment, prescribing, emergency response, legal advice, or other professional advice through this public website. Website articles, examples, product descriptions, and demonstrations are provided for general informational and business purposes and are not a substitute for advice from a qualified healthcare professional. Use of the website does not create a clinician-patient relationship, provider-patient relationship, fiduciary relationship, or duty of care. Do not rely on the website to make urgent medical decisions. In a medical emergency, contact local emergency services or an appropriate healthcare provider.
Intellectual property, patents, and trademarks
Intellectual property, patents, and trademarks
The website and its original text, graphics, designs, software, code, interfaces, logos, names, and other content are owned by Auteva or its licensors and are protected by copyright, trademark, patent, trade-secret, and other laws. Selected Auteva innovations are patent pending. Patent-pending status does not mean a patent has issued and does not disclose the scope of any application. Except for limited personal or internal business use of publicly available website materials, no license to Auteva intellectual property, source code, confidential technology, patents, patent applications, trademarks, or trade secrets is granted by these Terms. You may link to public pages using accurate attribution, but you may not reproduce substantial protected content commercially, remove proprietary notices, imply endorsement, or use Auteva names or branding without permission. Third-party names, standards, logos, photographs, and publications remain subject to their owners’ rights. HL7®, FHIR®, and C-CDA® are trademarks of Health Level Seven International, and references to them do not imply endorsement by HL7.
The website and its original text, graphics, designs, software, code, interfaces, logos, names, and other content are owned by Auteva or its licensors and are protected by copyright, trademark, patent, trade-secret, and other laws. Selected Auteva innovations are patent pending. Patent-pending status does not mean a patent has issued and does not disclose the scope of any application. Except for limited personal or internal business use of publicly available website materials, no license to Auteva intellectual property, source code, confidential technology, patents, patent applications, trademarks, or trade secrets is granted by these Terms. You may link to public pages using accurate attribution, but you may not reproduce substantial protected content commercially, remove proprietary notices, imply endorsement, or use Auteva names or branding without permission. Third-party names, standards, logos, photographs, and publications remain subject to their owners’ rights. HL7®, FHIR®, and C-CDA® are trademarks of Health Level Seven International, and references to them do not imply endorsement by HL7.
Feedback and unsolicited submissions
Feedback and unsolicited submissions
If you voluntarily provide comments, suggestions, ideas, or feedback about the public website or Auteva products without a separate written confidentiality agreement, you represent that you have the right to provide them and that they do not contain another party’s confidential information. You retain ownership of rights you lawfully hold in your submission, but you grant Auteva a worldwide, non-exclusive, royalty-free, transferable, sublicensable, perpetual license to use, reproduce, modify, develop, distribute, and otherwise use the feedback for lawful business purposes without compensation or obligation to you. Do not submit patent-sensitive, trade-secret, regulated, or confidential material through a public channel unless appropriate written protections are in place.
If you voluntarily provide comments, suggestions, ideas, or feedback about the public website or Auteva products without a separate written confidentiality agreement, you represent that you have the right to provide them and that they do not contain another party’s confidential information. You retain ownership of rights you lawfully hold in your submission, but you grant Auteva a worldwide, non-exclusive, royalty-free, transferable, sublicensable, perpetual license to use, reproduce, modify, develop, distribute, and otherwise use the feedback for lawful business purposes without compensation or obligation to you. Do not submit patent-sensitive, trade-secret, regulated, or confidential material through a public channel unless appropriate written protections are in place.
Third-party services, standards, and links
Third-party services, standards, and links
The website may reference or link to healthcare standards, government resources, publications, vendors, providers, integration partners, certification organizations, or other third parties. EHR vendor names and logos shown on the HCP page, including Epic, Oracle Health, MEDITECH, athenahealth, eClinicalWorks, Elation Health, and Tebra, are trademarks or service marks of their respective owners. Each logo links to its vendor’s official website. Third-party sites, APIs, platforms, standards, and services are governed by their own terms, licenses, privacy practices, and availability. Auteva is not responsible for third-party content or changes to third-party services. References to interoperability standards do not guarantee compatibility with every implementation or system.
The website may reference or link to healthcare standards, government resources, publications, vendors, providers, integration partners, certification organizations, or other third parties. EHR vendor names and logos shown on the HCP page, including Epic, Oracle Health, MEDITECH, athenahealth, eClinicalWorks, Elation Health, and Tebra, are trademarks or service marks of their respective owners. Each logo links to its vendor’s official website. Third-party sites, APIs, platforms, standards, and services are governed by their own terms, licenses, privacy practices, and availability. Auteva is not responsible for third-party content or changes to third-party services. References to interoperability standards do not guarantee compatibility with every implementation or system.
Privacy
Privacy
Our Privacy Policy explains how Auteva handles personal information through the public website and inquiry channels. By using the website, you acknowledge that information will be handled as described in the applicable Privacy Policy and any notice presented at collection. Product-specific privacy notices, consumer health data policies, business associate agreements, data processing agreements, or signed customer agreements may govern other Auteva services and may impose additional or different requirements.
Our Privacy Policy explains how Auteva handles personal information through the public website and inquiry channels. By using the website, you acknowledge that information will be handled as described in the applicable Privacy Policy and any notice presented at collection. Product-specific privacy notices, consumer health data policies, business associate agreements, data processing agreements, or signed customer agreements may govern other Auteva services and may impose additional or different requirements.
Compliance with law, export controls, and sanctions
Compliance with law, export controls, and sanctions
You may use Auteva services only in compliance with applicable law and the applicable agreement. You may not use a service to violate privacy, healthcare, consumer-protection, intellectual-property, anti-fraud, export-control, sanctions, anti-corruption, or other applicable requirements.
You may use Auteva services only in compliance with applicable law and the applicable agreement. You may not use a service to violate privacy, healthcare, consumer-protection, intellectual-property, anti-fraud, export-control, sanctions, anti-corruption, or other applicable requirements.
You represent that you are not prohibited from receiving the service under applicable trade or sanctions laws and will not export, re-export, transfer, or use Auteva technology in a manner prohibited by law. Enterprise customers are responsible for determining whether their intended use, users, locations, and data transfers are permitted in the jurisdictions in which they operate.
You represent that you are not prohibited from receiving the service under applicable trade or sanctions laws and will not export, re-export, transfer, or use Auteva technology in a manner prohibited by law. Enterprise customers are responsible for determining whether their intended use, users, locations, and data transfers are permitted in the jurisdictions in which they operate.
Disclaimers
Disclaimers
To the fullest extent permitted by law, the website and all public content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. Auteva disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation to the extent those warranties may legally be disclaimed. We do not warrant that website content, third-party references, demonstrations, examples, or future-looking statements are complete, current, or suitable for a particular clinical, technical, regulatory, or business decision. Nothing on the website is a warranty that a healthcare organization, regulator, payer, provider, integration partner, or third party will accept or support a particular use, standard, exchange, or implementation.
To the fullest extent permitted by law, the website and all public content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. Auteva disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation to the extent those warranties may legally be disclaimed. We do not warrant that website content, third-party references, demonstrations, examples, or future-looking statements are complete, current, or suitable for a particular clinical, technical, regulatory, or business decision. Nothing on the website is a warranty that a healthcare organization, regulator, payer, provider, integration partner, or third party will accept or support a particular use, standard, exchange, or implementation.
Limitation of liability
Limitation of liability
To the maximum extent permitted by law, Auteva and its directors, officers, employees, affiliates, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, business opportunity, goodwill, data, or use, arising from or related to the public website, even if advised of the possibility of such damages. To the maximum extent permitted by law, Auteva’s aggregate liability arising from the public website will not exceed one hundred U.S. dollars (US $100) or the amount you paid Auteva specifically for access to the public website during the twelve months before the event giving rise to the claim, whichever is greater. These limitations do not apply where prohibited by law and do not exclude liability that cannot legally be limited, including liability for fraud or intentional misconduct.
To the maximum extent permitted by law, Auteva and its directors, officers, employees, affiliates, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, business opportunity, goodwill, data, or use, arising from or related to the public website, even if advised of the possibility of such damages. To the maximum extent permitted by law, Auteva’s aggregate liability arising from the public website will not exceed one hundred U.S. dollars (US $100) or the amount you paid Auteva specifically for access to the public website during the twelve months before the event giving rise to the claim, whichever is greater. These limitations do not apply where prohibited by law and do not exclude liability that cannot legally be limited, including liability for fraud or intentional misconduct.
Indemnification
Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Auteva and its directors, officers, employees, affiliates, contractors, and agents from third-party claims, liabilities, damages, losses, and reasonable costs arising from your unlawful use of the website, your material violation of these Terms, your infringement or misappropriation of another person’s rights, or information you submit without required authority. This obligation does not require you to indemnify Auteva for Auteva’s own fraud, intentional misconduct, or liability that cannot legally be shifted to you.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Auteva and its directors, officers, employees, affiliates, contractors, and agents from third-party claims, liabilities, damages, losses, and reasonable costs arising from your unlawful use of the website, your material violation of these Terms, your infringement or misappropriation of another person’s rights, or information you submit without required authority. This obligation does not require you to indemnify Auteva for Auteva’s own fraud, intentional misconduct, or liability that cannot legally be shifted to you.
Force majeure and events beyond reasonable control
Force majeure and events beyond reasonable control
To the extent permitted by law and subject to any different commitment in a signed enterprise agreement, Auteva is not responsible for delay or failure caused by events beyond its reasonable control, including widespread internet or telecommunications failures, failures of third-party infrastructure, natural disasters, war, terrorism, civil disorder, government action, labor disruptions, utility failures, epidemics, or other comparable events.
To the extent permitted by law and subject to any different commitment in a signed enterprise agreement, Auteva is not responsible for delay or failure caused by events beyond its reasonable control, including widespread internet or telecommunications failures, failures of third-party infrastructure, natural disasters, war, terrorism, civil disorder, government action, labor disruptions, utility failures, epidemics, or other comparable events.
This section does not excuse obligations that cannot legally be limited and does not change any disaster-recovery, business-continuity, service-level, or availability commitment expressly stated in a signed enterprise agreement.
This section does not excuse obligations that cannot legally be limited and does not change any disaster-recovery, business-continuity, service-level, or availability commitment expressly stated in a signed enterprise agreement.
Suspension and changes
Suspension and changes
We may update these Terms or modify, suspend, restrict, or discontinue all or part of the website. The “Last updated” date at the top identifies the current version. Material changes will be communicated where required by law. Continued use after updated Terms become effective may constitute acceptance to the extent permitted by law. We may restrict or block access where reasonably necessary to address misuse, security concerns, legal requirements, or threats to the website or others. Termination or suspension does not affect provisions that by their nature should survive, including intellectual-property, disclaimers, liability, indemnification, and general legal terms.
We may update these Terms or modify, suspend, restrict, or discontinue all or part of the website. The “Last updated” date at the top identifies the current version. Material changes will be communicated where required by law. Continued use after updated Terms become effective may constitute acceptance to the extent permitted by law. We may restrict or block access where reasonably necessary to address misuse, security concerns, legal requirements, or threats to the website or others. Termination or suspension does not affect provisions that by their nature should survive, including intellectual-property, disclaimers, liability, indemnification, and general legal terms.
Governing law and general terms
Governing law and general terms
Unless a separate signed agreement states otherwise, these Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles, except where mandatory law requires otherwise. To the extent a dispute concerning only the public website may be litigated, you and Auteva consent to the jurisdiction of the state and federal courts located in San Francisco County, California, unless applicable law requires another forum. These Terms do not impose mandatory arbitration or a class-action waiver. If any provision is held unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law. Auteva’s failure to enforce a provision is not a waiver. You may not assign these Terms without Auteva’s written consent; Auteva may assign them in connection with a merger, reorganization, financing, or transfer of business or assets. These Terms and the Privacy Policy are the entire agreement regarding use of the public website, except that a separate signed agreement controls the subject matter it governs.
Unless a separate signed agreement states otherwise, these Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles, except where mandatory law requires otherwise. To the extent a dispute concerning only the public website may be litigated, you and Auteva consent to the jurisdiction of the state and federal courts located in San Francisco County, California, unless applicable law requires another forum. These Terms do not impose mandatory arbitration or a class-action waiver. If any provision is held unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law. Auteva’s failure to enforce a provision is not a waiver. You may not assign these Terms without Auteva’s written consent; Auteva may assign them in connection with a merger, reorganization, financing, or transfer of business or assets. These Terms and the Privacy Policy are the entire agreement regarding use of the public website, except that a separate signed agreement controls the subject matter it governs.
Contact
Contact
Legal entity
Auteva Inc., doing business as Auteva Health
Website & product support
Legal notices
Mailing address
Auteva Inc.
415 Mission Street
San Francisco, CA 94105
United States
Please do not send medical records, access credentials, government identifiers, payment information, or other sensitive health information by email. Separate written terms may be required before Auteva can receive confidential technical information, regulated data, or production access.