Consumer Health Data Privacy Policy

Consumer Health Data Privacy Policy

Consumer Health Data Privacy Policy

Last updated: July 19, 2026.

Last updated: July 19, 2026.

Scope of this policy

Scope of this policy

This Consumer Health Data Privacy Policy applies to consumer health data that Auteva Inc., doing business as Auteva Health, collects, processes, or shares through PatientLayer or another Auteva consumer service that links to this policy, where applicable consumer-health privacy law requires these disclosures. “Consumer health data” generally means personal information that identifies or can reasonably be linked to a consumer and that identifies the consumer’s past, present, or future physical or mental health status or health care. This policy is limited to consumer health data. Our general Privacy Policy explains how we handle other personal information.

This Consumer Health Data Privacy Policy applies to consumer health data that Auteva Inc., doing business as Auteva Health, collects, processes, or shares through PatientLayer or another Auteva consumer service that links to this policy, where applicable consumer-health privacy law requires these disclosures. “Consumer health data” generally means personal information that identifies or can reasonably be linked to a consumer and that identifies the consumer’s past, present, or future physical or mental health status or health care. This policy is limited to consumer health data. Our general Privacy Policy explains how we handle other personal information.

Categories of consumer health data we collect and how we use it

Categories of consumer health data we collect and how we use it

Depending on the service and features used, Auteva may collect or process categories of consumer health data that include: health conditions, status, treatment, or care information; information relating to medications, tests, procedures, visits, providers, healthcare services, or other health records; health-related information contained in documents or content a consumer chooses to provide or obtain through an authorized source; information associated with a consumer’s requests, questions, preferences, or use of health-related features; information reasonably necessary to support authorized access, sharing, identity, or representative authority; and health-related information derived from other information when needed to provide a requested feature. We use these categories to provide and support requested services, organize or present health information, facilitate authorized access or sharing, provide requested explanations or assistive features, verify identity or authority, secure and troubleshoot the service, provide support, comply with law, and maintain service integrity.

Depending on the service and features used, Auteva may collect or process categories of consumer health data that include: health conditions, status, treatment, or care information; information relating to medications, tests, procedures, visits, providers, healthcare services, or other health records; health-related information contained in documents or content a consumer chooses to provide or obtain through an authorized source; information associated with a consumer’s requests, questions, preferences, or use of health-related features; information reasonably necessary to support authorized access, sharing, identity, or representative authority; and health-related information derived from other information when needed to provide a requested feature. We use these categories to provide and support requested services, organize or present health information, facilitate authorized access or sharing, provide requested explanations or assistive features, verify identity or authority, secure and troubleshoot the service, provide support, comply with law, and maintain service integrity.

Categories of sources

Categories of sources

We may collect consumer health data directly from the consumer; from information or records the consumer chooses to provide; from healthcare organizations, systems, services, or other sources the consumer connects or that are otherwise authorized to provide information; from a person authorized to act for the consumer where supported; from connected services the consumer elects to use; and from processors that support the operation, security, verification, or delivery of the requested service.

We may collect consumer health data directly from the consumer; from information or records the consumer chooses to provide; from healthcare organizations, systems, services, or other sources the consumer connects or that are otherwise authorized to provide information; from a person authorized to act for the consumer where supported; from connected services the consumer elects to use; and from processors that support the operation, security, verification, or delivery of the requested service.

Categories of consumer health data we share

Categories of consumer health data we share

We may share categories of consumer health data only as reasonably necessary to provide a consumer-requested service, carry out the consumer’s direction, or for another purpose permitted or required by law. Depending on the request, shared information may include health-record or care-related information, related contextual information, information reasonably necessary to verify or support authorized access, and information the consumer selects or directs us to share. Auteva does not sell consumer health data for monetary consideration. If a transfer is treated as a sale under applicable consumer-health law, Auteva will obtain the separate authorization required before making that transfer.

We may share categories of consumer health data only as reasonably necessary to provide a consumer-requested service, carry out the consumer’s direction, or for another purpose permitted or required by law. Depending on the request, shared information may include health-record or care-related information, related contextual information, information reasonably necessary to verify or support authorized access, and information the consumer selects or directs us to share. Auteva does not sell consumer health data for monetary consideration. If a transfer is treated as a sale under applicable consumer-health law, Auteva will obtain the separate authorization required before making that transfer.

Sale of consumer health data

Sale of consumer health data

Auteva does not sell consumer health data, including for monetary or other valuable consideration, and does not condition access to a product or service on a consumer authorizing a sale. Disclosures made to processors or to provide a product or service requested by the consumer may not constitute a sale under applicable law. If Auteva were ever to offer or conduct a transaction that applicable law treats as a sale of consumer health data, we would first obtain the separate written authorization required by applicable law and would provide the rights to revoke that authorization where required.

Auteva does not sell consumer health data, including for monetary or other valuable consideration, and does not condition access to a product or service on a consumer authorizing a sale. Disclosures made to processors or to provide a product or service requested by the consumer may not constitute a sale under applicable law. If Auteva were ever to offer or conduct a transaction that applicable law treats as a sale of consumer health data, we would first obtain the separate written authorization required by applicable law and would provide the rights to revoke that authorization where required.

Categories of third parties and affiliates

Categories of third parties and affiliates

Depending on the service and the consumer’s request, Auteva may share consumer health data with categories of third parties such as healthcare organizations, authorized sources, intended recipients, or connected services involved in providing the requested service. Auteva may also use processors that support hosting, storage, security, verification, communications, customer support, or requested functionality; disclosures to a processor may be treated differently from third-party sharing under applicable law. Specific Auteva affiliates with which consumer health data is shared for an affiliate’s own purposes: none at this time. We do not share consumer health data with an affiliate for that affiliate’s independent advertising or marketing purposes unless applicable notice and permission requirements have first been satisfied.

Depending on the service and the consumer’s request, Auteva may share consumer health data with categories of third parties such as healthcare organizations, authorized sources, intended recipients, or connected services involved in providing the requested service. Auteva may also use processors that support hosting, storage, security, verification, communications, customer support, or requested functionality; disclosures to a processor may be treated differently from third-party sharing under applicable law. Specific Auteva affiliates with which consumer health data is shared for an affiliate’s own purposes: none at this time. We do not share consumer health data with an affiliate for that affiliate’s independent advertising or marketing purposes unless applicable notice and permission requirements have first been satisfied.

How consumer health data is processed

How consumer health data is processed

Consumer health data may be received, transmitted, stored, organized, matched, displayed, searched, summarized, explained, or otherwise processed as reasonably necessary to provide a requested feature or service. We may also process limited consumer health data for access control, authentication, security, incident response, troubleshooting, support, auditing, legal compliance, and service integrity. Access by personnel and processors is limited according to role, purpose, contractual obligations, and applicable law. We do not authorize third parties to use Auteva consumer health data to track consumers across unaffiliated services for their own advertising or profiling purposes.

Consumer health data may be received, transmitted, stored, organized, matched, displayed, searched, summarized, explained, or otherwise processed as reasonably necessary to provide a requested feature or service. We may also process limited consumer health data for access control, authentication, security, incident response, troubleshooting, support, auditing, legal compliance, and service integrity. Access by personnel and processors is limited according to role, purpose, contractual obligations, and applicable law. We do not authorize third parties to use Auteva consumer health data to track consumers across unaffiliated services for their own advertising or profiling purposes.

Your consumer health data rights

Your consumer health data rights

Depending on applicable law, a consumer may have the right to confirm whether Auteva is collecting, sharing, or selling consumer health data; access that data; obtain information about the third parties and affiliates with whom the data was shared or sold; withdraw consent to future collection or sharing; request correction where applicable; and request deletion. To exercise these rights, email legal@autevahealth.com from an address associated with the account or use an in-product privacy request method if one is available. We may use commercially reasonable methods to authenticate the consumer or authorized representative. We do not require a person to create a new account solely to exercise a right. We respond within the time required by applicable law. For Washington requests, we generally respond within 45 days and may extend once by an additional 45 days when permitted and necessary. A Washington deletion request applies to Auteva’s records and requires us to notify applicable affiliates, processors, contractors, and other third parties that received the data; deletion from archived or backup systems may be delayed as permitted by law, but not more than six months after authentication of the request. If we deny a request, the consumer may appeal by replying to the decision or emailing legal@autevahealth.com with “Privacy Appeal” in the subject line. If an appeal is denied, we will provide information about any applicable regulator complaint process.

Depending on applicable law, a consumer may have the right to confirm whether Auteva is collecting, sharing, or selling consumer health data; access that data; obtain information about the third parties and affiliates with whom the data was shared or sold; withdraw consent to future collection or sharing; request correction where applicable; and request deletion. To exercise these rights, email legal@autevahealth.com from an address associated with the account or use an in-product privacy request method if one is available. We may use commercially reasonable methods to authenticate the consumer or authorized representative. We do not require a person to create a new account solely to exercise a right. We respond within the time required by applicable law. For Washington requests, we generally respond within 45 days and may extend once by an additional 45 days when permitted and necessary. A Washington deletion request applies to Auteva’s records and requires us to notify applicable affiliates, processors, contractors, and other third parties that received the data; deletion from archived or backup systems may be delayed as permitted by law, but not more than six months after authentication of the request. If we deny a request, the consumer may appeal by replying to the decision or emailing legal@autevahealth.com with “Privacy Appeal” in the subject line. If an appeal is denied, we will provide information about any applicable regulator complaint process.

Changes to this consumer health data policy

Changes to this consumer health data policy

We will update this policy before collecting, using, or sharing additional categories of consumer health data or using consumer health data for materially different purposes when applicable law requires prior disclosure or consent. Material changes will be communicated in the manner required by applicable law and reflected in the effective or last-updated date above.

We will update this policy before collecting, using, or sharing additional categories of consumer health data or using consumer health data for materially different purposes when applicable law requires prior disclosure or consent. Material changes will be communicated in the manner required by applicable law and reflected in the effective or last-updated date above.

Contact

Contact

Legal Entity

Auteva Inc. DBA Auteva Health

Consumer Health Requests

Mailing Address

415 Mission Street

San Francisco, CA 94105

United States

Please do not send medical records, identity documents, passwords, or other sensitive health information by email. If additional information is needed to authenticate or complete a request, we’ll provide a secure method.